02-08-2016 10:16
02-08-2016 10:16
I can't get my One to sync with either Fitbit Connect on my laptop OR on my iPhone all of a sudden. Tried rebooting computer and iPhone, no luck. On the phone it just says "Looking" forever. On the laptop it says "Searching for Fitbit tracker" for a long time and then goes to "not working? try again." Anyone know what might be up?
Answered! Go to the Best Answer.
06-04-2016 18:27
06-04-2016 18:27
So frustrating!!! Anxious to get started and just. won't. sync!!! This is a replacement for my old fitbit one and easily synced it. Now I have tried to start over, add to and repeated attempted syncs. Hope an answer comes soon. It's good to use it as pedometer but wanted so much more! I miss it. Help!!!
06-04-2016 19:42
06-04-2016 19:42
It is still syncing but it has locked up twice today. The first time I was at work and I just thought the battery went dead. As soon as I plugged it in it came back to life like it had been reset. It showed the battery was 75% charged. About an hour later it locked up again. Next the step count quit counting. I did the factory reset and it started working again. I think this fitbit is on its way out. I'm glad I ordered a new one when this one quit syncing. I should have it Monday.
Thanks for the help.
Larry
08-22-2017 07:23
08-22-2017 07:23
Have same problem with my flex, won't sync to anything, phone, home computer, work computer. Fitbit replaced the flex once, new one hasn't worked in two weeks. I've done everything fitbit help suggested. Now they have offered another replacement. Help
08-22-2017 09:21
08-22-2017 09:21
08-23-2017 09:38
08-23-2017 09:38
08-23-2017 10:07
08-23-2017 10:07
12-01-2017 09:04
12-01-2017 09:04
my fitbit will not connect to my PC or Phone What can I do?
12-01-2017 11:16
12-01-2017 11:16
Im not sure if this is your problem or not but when my Fitbit One stopped syncing to my computer I reset it (plugged it into charger plugged into laptop, held button down on Fitbit 12 seconds, unplugged it, held button til it turned on) and it syncs both places again. So maybe try that. My directions are probably less than stellar so you might want to look them up.
01-02-2018 14:16
01-02-2018 14:16
My flex was not syncing. It also didn't show in the Bluetooth list on my phone. After reset the flex (via ways suggested in other posts) it showed up but I got an error saying that the pairing was not accepted by the flex (??!!). After un-installing and re-installing the app on my phone, it is now working :-). It seems that with Android 6.0 there is a need to accept location access by the app - not sure if this is what in the end did the trick.
01-02-2018 23:13
01-02-2018 23:13
This solution worked for me as well! Thanks!!
01-03-2018 04:33
01-03-2018 04:33
05-03-2018 12:38
05-03-2018 12:38
Try updating the FitBit app on your smart phone.