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Not synching

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‎11-30-2016 12:14

‎11-30-2016 12:14

My fitbit had been synching fine every since the problem following the long problem after the fitbit challenge. As of yesterday afternoon it has quit synching again. Is anyone else having a problem ?

 

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6 REPLIES 6

‎11-30-2016 12:39

‎11-30-2016 12:39

Mine neither. It says it can't find the tracker, but we have 3 between us and none of them are working.

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‎11-30-2016 16:16 - edited ‎11-30-2016 16:17

‎11-30-2016 16:16 - edited ‎11-30-2016 16:17

Mine quit synching after Sunday. Everything works, alarm, display and all but it just won't synch to any device.

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‎11-30-2016 19:21

In response to MrThomas

‎11-30-2016 19:21

Mine also hasn't synced since Monday this week.  SO frustrating!  I'm going to call the help desk tomorrow.

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‎11-30-2016 20:53

‎11-30-2016 20:53

Mine isn't syncing either and it's only 2 weeks old

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‎11-30-2016 22:37

‎11-30-2016 22:37

I followed the advice on another thread - plugged my fitbit into the usb charger, held the button down for 15 seconds or so until it came back to the software version. Then when I unplugged it, it synced with the fitbit desktop on my computer. It still doesn't want to sync with the online dashboard, but at least it's working again.

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‎12-01-2016 16:51

In response to kbheb

‎12-01-2016 16:51

That did it for me! I wish I had taken the time to look at troubleshooting tips first...

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