Fitbit ONE, sudden death.

[Kegan36604]

My wife's ONE died suddenly, it is about six months old.  I tried my ONE in her charger (no problems), her ONE in my charger (still dead), so I'm convinced it is not a case of a dead battery/no charge.

Any suggestions on breathing life into this again.  Thanks in advance for any and all help.

[WendyB]

Try a restart. Do it at least 3 times. Really don't think it will help but its the first thing they will tell you

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[Kegan36604]

Thanks for the suggestion.  I tried as suggested and no luck.  Got on an oniine chat with support, and she had me try the same thing using different USB ports, etc.  Still no luck.  Looks like I have a brick.  Thankfully an  in-warranty brick.  FWIW, the online chat was available with little wait and was pretty helpful. 

[WendyB]

Glad you got it resolved!

[MarlenS]

Hey @Kegan36604 and @WendyB, awesome to see you here! 

@Kegan36604 I'm glad to know that our Support Team helped you to resolve the issue! 

@WendyB Thanks for the tip provided, I'm sure that this will help other users too.

If you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.

I hope to see you around more often!