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Not syncing with challenges

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‎03-24-2016 12:55

‎03-24-2016 12:55

My FitBit One is not syncing with challenges.  It did it once today but it hasn't updated on the challenge screen.  It will update my daily steps but not on the challenge section.  Anyone else having problems?  I uninstalled the app and then reinstalled it as well as restarted my Iphone.  It updated just once and now it won't update.  I do not want to continue to do that sync it in the challenge.  Any solutions?

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9 REPLIES 9

‎03-24-2016 13:59

‎03-24-2016 13:59

My thought would be to go into the phone settings and clear Fitbits data. That is if your on android. 

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‎03-24-2016 18:57

In response to Rich_Laue

‎03-24-2016 18:57

It finally is working again.  Thanks for your help.  I think it was just a glitch in the app server or something. I have an Iphone so I don't think I could clear the data like you mentioned before but all is well again, thanks! 

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‎03-24-2016 19:56

‎03-24-2016 19:56

Was there any particular tging tou sid to make it work. If you explain it we then can mark this thread as solved, ands that will help others.
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‎03-25-2016 03:24

‎03-25-2016 03:24

I have the same problem! I did what chelleb0703 did, but mine still did not sunch. I have an iphone 6 +. This is the first time this has happened to me sibce I purchased my one a year ago
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‎03-25-2016 11:44

In response to JoffinM

‎03-25-2016 11:44

I also have the same type of iphone and unfortunately, it is acting up again.  It will update every once in awhile in the challenges but not every time I go to update in the challenge.  Sorry you are having the same problem.  I hope they fix it soon.  It probably is a glitch with the Iphone 6 + possibly.  

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‎03-25-2016 15:37

‎03-25-2016 15:37

I'm having the same exact issues. Mine has synced twice today, but then it stops syncing again after that. It's frustrating me. I have an iPhone 6.
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‎03-25-2016 20:42

‎03-25-2016 20:42

My fitbit one isn't syncing either. I have a Samsung Galaxy S5.
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‎07-25-2016 05:47

‎07-25-2016 05:47

I am having the same problem 4 months after this discussion. Did anyone ever figure out a fix?
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‎07-25-2016 09:02

In response to CindyB0727

‎07-25-2016 09:02

@CindyB0727 may we have more info? 

Was the challamge started in your timezone? I'm in one that is 5 hours off from my time. Only the steps slurring the actual challamge time count. 

When you say the steps aren't syncing, are any steps syncing? 

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