help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2017 12:05

‎02-02-2017 12:05

for the 3rd time in 2 weeks my 3 yes old One has stopped syncing and can't be found by the app. One time I had to get help from support and last time I rebooted twice. What's going on?  Is it just wearing out?  Planned obsolecense?

Best Answer
0 Votes
1 REPLY 1

‎02-02-2017 12:33

‎02-02-2017 12:33

It could be wearing out. 3 years is a good run on it. Mine is 3 years old but Im ot having problems yet. But I expect I will at some point

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes