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One Not Syncing - Where do I find Fitbit Connect?

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‎12-28-2018 08:00 - last edited on ‎12-31-2018 11:44 by Moderator Alum

‎12-28-2018 08:00 - last edited on ‎12-31-2018 11:44 by Moderator Alum

I realized today my Fitbit One hasn't updated since October 9. I have an android, I have used web interface.  I can't find Fitbit Connect Classic Mode as mentioned for advanced settings.  How do I get this to work?

 

Moderator Edit: Updated Subject for Clarity/Format

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‎12-28-2018 21:55

‎12-28-2018 21:55

Its a program you download. Please scroll down

 

https://www.fitbit.com/start

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-31-2018 11:43

‎12-31-2018 11:43

@Kilcrea Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with your One not syncing and with Fitbit Connect.

 

Please use the link @WendyB provided to you on her post above to download Fitbit Connect and sycn with it.

 

Also, since you have an Android device, I'd recommend checking if it is a compatible device. If it is, please try these syncing troubleshooting steps in order to sort this out and sync with your phone as well.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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