Fitbit One won't sync to any device

[MarVic]

The last time my Fitbit One synced, was on Nov. 3.  It won't sync on my computer, my laptop or my Android phone.  All have Bluetooth and have been updated.  I'm very frustrated.  Any ideas?  Or do I just need to get a new one?

[WendyB]

Welcome to the forums!

For the computers have you downloaded the software and installed it?

https://www.fitbit.com/start

For the phone is it on the Supported list?

https://www.fitbit.com/devices

Need more info to help you better

Hope to see you around the forums! Join in on the discussions forums!

[kimbedone]

Mine is doing something similar.I am having issues with it syncing about 80 percent of the time .Did all the trouble shooting I could figure to do.

[smhogue1717]

The same thing is happening to me. Mine hasn't synced since April! I've tried everything. And now for some reason, it's telling me it's p.m. instead of a.m., so I can get accurate readings for the day. 

[MarVic]

Yes. It was syncing just fine until about 5 weeks ago. Nothing has changed
on any devices. They all have Bluetooth and the Fitbit apps.

[SantiR]

@MarVic @smhogue1717 Welcome to the Fitbit forums! I hope you're doing well @kimbedone. Thanks for taking the time to report the situation you are experiencing with your One not syncing. Thanks for trying some troubleshooting steps in order to sort this out.

I just want to make sure you have tried all of these specific syncing troubleshooting steps. Please try the steps in the order given for best results. If you already tried some of those steps, please try them one more time.

@WendyB Thanks for sharing your help on this thread.

Keep me posted! 

[kimbedone]

I did get it to finally sync last night however it's hit or miss when it does sync.I did all the things it asked.I think for some reason it is not connecting to my dongle as it says it cant find it.I know my dongle has to be okay - I pull it in and out and can hear the chiming noise when I do.At first it said that I didn't have Bluetooth connection then it went to USB  dongle not connected wont sync.However when I use the app on my phone it will sync to my One.As long as I can get it to sync once a day I am okay.I should tell you that I do also have the Alta HR also connected to my account.Wish I could only use one device but the Alta doesn't have a way to track time like the One does that is why I have 2 .

[SantiR]

@kimbedone Thanks for your reply and for sharing those details and for trying those steps. I'm glad it is back to syncing.

By any chance, have you tired using a compatible mobile device to sync it? That should also be a good option for you. You can sync both of your devices like that too.

Keep me posted! 

[dlsanrafael]

I've tried everything mentioned in the recommendations and am frustrated. I am out of the US for an extended period of time. I know my Fitbit One is working since it is recording every day. I cannot get it to sync. Normally I sync to a computer at home that has a dongle. I do not have the dongle with me. I have the Fitbit app on my laptop and iPhone. I cannot get the either the laptop or iPhone's Bluetooth to see the One.  I deleted the app from the phone and reinstalled it. That was useless.

Please advise further.

Also do you have a chat system or email address that can be used.

[themandalalady]

I have the exact same problem. as of last night my Fitbit just stopped syncing. nothing changed anywhere. Bluetooth on my iMac and iPad no longer "see" it. I've tried just about everything to get it to work. Since someone previously said they deleted the app and reinstalled it and still had the same problem, I opted out of doing that step. Very frustrated!

btw...it has worked for years w/o any problems.

and now it's working again. I have no idea what made it start working. I'm grateful I didn't delete the app from my ipad...so I know that's not a good fix for when/if this happens again.

The only thing I can think of that really fixed it was restarting the fitbit itself. Although it took about maybe 10 minutes or so afterwards to register. 

Moderator Edit: Merged User's Posts

[SantiR]

@dlsanrafael Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your One not syncing. Also, thanks for trying the steps provided in order to sort this out and for trying the sync it with the Fitbit app in your mobile devices. 

I went ahead and created a case in your behalf with customer support. They will contact you via email so you can get further assistance. Please keep an eye on your email inbox for next steps.

@themandalalady It's great to see you in the Fitbit forums! Thanks for taking the time to share and update the experience you had with One not syncing. I'm glad to read that it finally synced after performing a restart on it. 

Keep me posted! 

[Claudiatd]

My One is nearly 5 years old and I've had very few problems.  It didn't sync today, and I went through the steps.  The first time I restarted it, it still wasn't syncing.  I tried that again, and did something (not intentionally) that made it reset the whole device.  This caused me to have to do a setup again on my phone, but it seems to have solved the problem.  I lost my steps for today (for the historical data), but it does have all the historical data from before.

I really love my One, and wish there was another clip device that counted floors to replace this discontinued model.

[kimbedone]

I like it because it has a timer on it wish my Alta was able to do this
but since it doesn't I still wear the One and the alta

[Triciatal]

Same here. Won’t sync. Followed all the steps. iPhone won’t “find” it; just keeps “searching”.

[SantiR]

@Claudiatd I hope you're doing well! Thanks for taking the time to share the experience you had with your One. Thanks for sharing the workaround that helped you out with this. I'm sure this will be helpful for other users too.

Regarding your interest in a different clip-on tracker; please feel free to vote for this Feature Suggestion which is asking for it. The more votes, the better. Thank you! 

@kimbedone I'm glad you are still wearing your One. Thanks for sharing your input on this thread.

@Triciatal Welcome to the Fitbit forums! Thanks for reporting that your One is not syncing properly. Thanks for following the steps.

Are you still experiencing this? I just want to make sure you have followed the right steps and all of them. Please check this helpful article for details. Follow the steps in the order given for best results.

Hope this helps. Keep me posted! 

[MarVic]

Last month it was syncing just fine. Nothing has changed since then. I
have the same computer, same mobile phone, same laptop, same Fitbit
account. I've tried all the suggestions and it still won't work.

[SantiR]

@MarVic I hope you're doing well. Thanks for your reply and for sharing all of those details. Thanks for trying those troubleshooting steps in order to sort this out.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted! 

[MarVic]

It's working now. Thank you.

[SantiR]

@MarVic Thanks for your reply! I'm very glad to read that it is now working properly.

Please let me know if you need more help, feel free to get in touch!

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Janibfb]

My Fitbit One last synced on Dec 13th. Now I can't get the app on any device to find this tracker. All devices (Android phone, Apple phone and iPad) are up to date. None of them can locate this One. I've tried all the troubleshooting steps listed on this forum. This is very frustrating. What else can I do?