help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

One Not Syncing with Windows 10 After Latest App Update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2018 07:36 - last edited on ‎08-27-2018 14:19 by Moderator Alum

‎08-25-2018 07:36 - last edited on ‎08-27-2018 14:19 by Moderator Alum

since windows 10 latest update, One won't sync.   It finds the tracker and tells me the battery is full (it is), but won't sync.    Any solutions.

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
2 REPLIES 2

‎08-25-2018 14:00 - last edited on ‎08-27-2018 13:25 by Moderator Alum

‎08-25-2018 14:00 - last edited on ‎08-27-2018 13:25 by Moderator Alum

I have the exact same issue. Last sync was 8/21 at 8:31am MDT. My main computer has a Bluetooth dongle. I have two other Windows 10 computers with Bluetooth that also fail to sync. They see themselves as paired with the Fitbit One. That leaves my Android phone. It will not sync either. It cannot see the Fitbit One, though it sees other Bluetooth devices. Not certain that the problem lies with Windows 10 if the Android also fails to sync. Would appreciate some input from Fitbit!

 

Fitbit miraculously revived! Even the Android phone now sees the Fitbit. Intriguingly, all of the data since it stopped syncing four days ago now appears. I followed so many troubleshooting processes that I'm not certain of the actual fix. I did turn it off and on, but there was no immediate change. Finally, I went for a long walk, assuming that there was no solution. When I got back, there was still no Activity, and I decided to record approximate steps for the missing days. Suddenly, a forum page appeared. I returned to entering the steps - and suddenly, Activity appeared for all four days. Maybe there is some value in exercising after all!

 

Moderator Edit: Merged User's Posts

Best Answer
0 Votes

‎08-27-2018 14:18 - edited ‎08-27-2018 14:20

In response to cmcs

‎08-27-2018 14:18 - edited ‎08-27-2018 14:20

@YMCAwalker I hope you're doing well! Thanks for reporting the situation you are experiencing with your One not syncing with your Windows 10 computer. 

 

I'd recommend trying these syncing troubleshooting steps in order to sort this out. This has helped other users in the past. Try the steps in the order given there for best results. 

 

@cmcs Welcome to the Fitbit family! Thanks for also reporting that you were experiencing this situation. 

 

I'm glad to read that your One finally synced with your Windows 10. Thanks for trying the troubleshooting steps you found. It is possible that the steps you did helped resolving this. Did you restarted your phone or Bluetooth? Those steps help in this kind of case.

 

Please let me know if this happens again. 

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes