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One Not Updating and Getting Error 500

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‎11-03-2018 20:00 - last edited on ‎11-04-2018 08:00 by Moderator Alum

‎11-03-2018 20:00 - last edited on ‎11-04-2018 08:00 by Moderator Alum

I am setting up my Fitbit one and it is saying it needs an update and then it gives me error 500 message

 

Moderator Edit: Updated Subject for Clarity

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‎11-04-2018 07:59 - last edited on ‎11-14-2025 04:26 by Fitbit Moderator

‎11-04-2018 07:59 - last edited on ‎11-14-2025 04:26 by Fitbit Moderator

@EMILIOC Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing. Thanks for sharing those details about the update and error you are getting.

Regarding the error message; by any chance did you deleted your original account and are now using a new account? That error usually appears when that happens.

I'd recommend following these steps to complete the update. That should certainly help you out with this.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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‎11-04-2018 11:53

In response to SantiR

‎11-04-2018 11:53

Yes i am using a new account but also the fitbit does not work unless it is plugged into the wall.

Sent from my iPhone
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‎11-05-2018 12:58 - last edited on ‎11-14-2025 04:26 by Fitbit Moderator

In response to EMILIOC

‎11-05-2018 12:58 - last edited on ‎11-14-2025 04:26 by Fitbit Moderator

@EMILIOC Thanks for your reply and for sharing that information about your One.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Keep me posted!

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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