help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

(One) Tracker not found, not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2016 13:06

‎03-03-2016 13:06

After three days of sync problems I thought I had the problem solved. Went through all the steps recommended in the Troubleshooting section then rebooted my Samsung S4 (version 5.0.1) and it started working. Two hours later and I'm back in Purgatory! As this seems to be a problem across many platforms, it must be Fitbit's App that is the issue. I wish they'd fix it soon.

 

The steps I took:

Uninstalled the App

Reinstalled the App

Deleted my tracker from the App

Tried adding my tracker back on the App - wasn't finding it

Restarted my phone

Was able to add my tracker back on the App - synced just fine two hours ago

5 minutes ago: Tracker not Found

Eat food. Not too much. Mostly vegetables. (Michael Pollan)
Best Answer
2 REPLIES 2

‎03-03-2016 18:13

‎03-03-2016 18:13

I'm having the same problem, and it started 3 days ago as well. For some reason, 2/29 was the last day I was able to sync. Starting 3/1, my Fitbit One has not been able to connect with my PC (Windows 7), tablet (Android), or smartphone (Android). I took the exact steps you did and tried the suggestions I could find in the "Help" area. Just like you, no luck. Wondering if leap year has anything to do with that, ha! Or, wondering if something about the app changed on 3/1.

Best Answer
0 Votes

‎03-04-2016 08:02

‎03-04-2016 08:02

Thought it was just me! Get this fixed FitBit!
Best Answer
0 Votes