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One losing data

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‎06-25-2017 12:17

‎06-25-2017 12:17

My fitbit one is setting itself to 0 and not registering data. At 2pm today I had 17000 steps but now at 8pm it says 0. Also has not recorded yesterday data.

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4 REPLIES 4

‎06-26-2017 09:17

‎06-26-2017 09:17

@Nessie1976 Welcome to the Fitbit family! That is very strange! Is the time showing correctly on your One?

 

I recommend performing a restart on it. Do this a couple of times in a row. That should certainly help you out!

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎06-26-2017 16:25

‎06-26-2017 16:25

@Nessie1976,

 

Welcome to the community!

 

Any chance you depleted the battery on your Fitbit recently?  If so, then I have an idea about what occurred to you.  Let us know.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎01-23-2018 14:39

In response to PureEvil

‎01-23-2018 14:39

I left it on charge for a few days over Xmas and now it says it's charged fully, however loses power really quickly.

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‎01-23-2018 14:40

In response to SantiR

‎01-23-2018 14:40

Thank you.. I will try this and let you know.

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