07-03-2018 02:22
07-03-2018 02:22
My one just stopped charging one day! I’ve tried several different ways, wall charger, laptop, power bank etc etc.
Only difference in my usagenow now is I run and get sweaty.
Someone help. I tried restarting but to no avail!
07-03-2018 11:10
07-03-2018 11:10
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...
Wendy | CA | Moto G6 Android
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07-10-2018 05:14
07-10-2018 05:14
Followed the steps suggested to no avail!😫
07-19-2018 10:25
07-19-2018 10:25
@Ruchikags Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Fitbit One not charging.
Thanks for trying the steps provided by @WendyB. I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.
Keep me posted!