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One not charging

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My one just stopped charging one day! I’ve tried several different ways, wall charger, laptop, power bank etc etc. 

 

Only difference in my usagenow now is I run and get sweaty. 

 

Someone help. I tried restarting but to no avail!

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Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then  Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for  charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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Followed the steps suggested to no avail!😫

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@Ruchikags Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Fitbit One not charging.

 

Thanks for trying the steps provided by @WendyB. I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

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