One not syncing to Mac or iOS

[Miyoko126]

I have been having this problem for a few months now.  I did get it to sync to to my Mac but now it is not.  

Here is the issue.  My fitbit will not sync to my iPad nor my Mac.  I have deleted the app and reinstalled on the iPad and uninstalled and reinstalled on the Mac.  I have turned on and off the bluetooth and pulled and put back in the adapter for the computer.  Nothing is working.  My daughter has a Charge and has no issues with her devices.  and my granddaughter has a flex and has no problems.  Is it something with the One that is the issue.  I would like to get this to sync to something.  I would be happy with just one device working.

Any help on this would be greatly appreciated.

[stewartsls]

exact same problem except PC is win 10 its been working fine until Saturday.

[MeylinP]

Welcome to our Community @Miyoko126! It's nice to see you around more often @stewartsls!  Why don't you try to set up your tracker as a new device by following the instructions provided in this post. Sometimes this does the trick! 

@stewartsls please follow the steps provided in this post. If that doesn't work please follow the steps I provided to @Miyoko126 above.

Let me know how it goes! 

[Puglady]

I have the same issue and I tried to set up as a new fitbit and it still does not sync to my Mac.

[MeylinP]

A warm welcome to our new friend @Puglady thanks for joining us! Mmmhh this is weird, I'd like to know if you're receiving any error when trying to set up your tracker as a new device? Also, please try to restart your tracker by following the steps provided in this post before setting it up.

Keep me posted! 

[stewartsls]

Nothing is working

Sent from my iPhone

[MeylinP]

Thanks for the update @stewartsls! Can you let me know if you're receiving any error message when trying to sync your tracker? If you're let me know which is the error you're receiving. If you're not, please contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this. 

Let me know how it goes! 

[GlennL]

Fitbit Connect will not sync to my Mac, it will sync successfully with my iPad and with my laptop PC (Windows 7).  Also, if I restart my Mac, I have to remove and reconnect the Fitbit dongle to get it to work (I believe this problem began with an upgrade to OS 10.11, El Capitan).

[MeylinP]

A warm welcome to our new friend @GlennL! Thanks for stopping by! Why don't you try following the steps provided in this thread. Also, I'd like to know if you're receiving any error when trying to sync your tracker with your Mac?

Keep me posted! 

[stewartsls]

I held the button down 20 second on the Fitbit then hit it and it rebooted all is well

Sent from my iPhone

[MeylinP]

Hey there @stewartsls I'd like to know if the restart worked? If it didn't please try contacting our Support team and I'm pretty sure they'll provide you with a great solution for your issue.

Wish you luck my friend! 

[Puglady]

I'm all fixed now.  I online chatted and downloaded some stuff, reset up my One and it is working better.  It needs to be right next to the computer, but its works well enough.  

[MeylinP]

Hey there @Puglady thanks for the update my friend! So glad to know it's working now, I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

Hope you have a nice weekend! 

[stewartsls]

I held down the button for 20 seconds once it fully rebooted then it was able to sync.

Stewart

[icedjam]

I got a fitbit one a few days ago.  I've read just about every tutorial and article I can find, I've restarted the tracker repeatedly, tired all sorts of configurations of the bluetooth settings, wireless dongle, and tracker (including having the tracker turn on and wait just inches from the wireless dongle). Haven't gotten it to sync yet. Fitbit Connect gets to the "Turn on Bluetooth..." page and just stays there despite the bluetooth already being turned on.

The other computers in our house are Linux, and I haven't seen anything about Fitbit working with straight Linux yet.

[stewartsls]

All good

Sent from my iPhone