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One not tracking steps since last app's update

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‎10-02-2017 20:31 - last edited on ‎10-04-2017 10:48 by Moderator Alum

‎10-02-2017 20:31 - last edited on ‎10-04-2017 10:48 by Moderator Alum

I did an update on my android last night and now it is not recording my steps. How do I rectify that?

 

Moderator Edit: Updated Subject for Clarity

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3 REPLIES 3

‎10-04-2017 10:47 - last edited on ‎12-22-2025 06:36 by Fitbit Moderator

‎10-04-2017 10:47 - last edited on ‎12-22-2025 06:36 by Fitbit Moderator

@Fayzee54 Welcome to the Fitbit family! Are you still experiencing this issue?

I recommend performing a restart on your One. Please do this a couple of times. That should certainly help you out. This has also  helped other users in the past. 

Keep me posted!

Santi | Community Moderator, Fitbit

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‎10-04-2017 11:04

In response to SantiR

‎10-04-2017 11:04

Thanks for that it seemed to fix itself.  To do a restart on the fitbit is it just turn off and on?


Sent from my SAMSUNG Galaxy S7 edge on the Telstra Mobile Network
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‎10-08-2017 07:21 - last edited on ‎12-22-2025 06:27 by Fitbit Moderator

In response to Fayzee54

‎10-08-2017 07:21 - last edited on ‎12-22-2025 06:27 by Fitbit Moderator

@Fayzee54 Thanks for your reply! I'm glad to hear that your One is working properly again!

No, in order to restart your Fitbit One, you need to do the following steps:

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

That is how you can perform the restart process on your Fitbit One.

Hope this helps. See you around! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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