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One not working properly

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‎04-02-2017 09:23 - last edited on ‎04-06-2017 06:59 by Moderator Alum

‎04-02-2017 09:23 - last edited on ‎04-06-2017 06:59 by Moderator Alum

Had a One since Dec 2016.  First one went bad.  Got  a replacement Feb 2017.  Now in April the replacement not working.  

 

Does anyone know an alternative brand or device ghat works better?

 

Moderator Edit: Updated Subject for Clarity

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‎04-03-2017 07:43 - last edited on ‎12-31-2025 08:47 by Fitbit Moderator

‎04-03-2017 07:43 - last edited on ‎12-31-2025 08:47 by Fitbit Moderator

@BillP. Welcome to the Fitbit family! That's unfortunate! However, if you are looking for another device, I'd recommend any of the new generation of Fitbit trackers. Check them out:

Check their features and compare them here.

Let me know what you think! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎04-05-2017 13:31

‎04-05-2017 13:31

@BillP.,

 

Welcome to the community!

 

Can you at least describe how the device is malfunctioning?  Mine has been working like a champ for nearly four years.

 

 

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎04-14-2017 07:55

‎04-14-2017 07:55

You can try again for the one, but if you really want a new one, there are a couple of options:

if you want a clip, you can get the zip or ultra. They are both a little bit worse

if you want a band on you're wrist, you can buy a Charge, blaze, surge, flex, alta etc.

Fitbit One Expert, Moto G5
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