Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Hi @Sunnyjones - I have already replied to your post in the other thread.
TW
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Sorry @Sunnyjones, I am unfortunately stuck on that one. Perhaps a moderator will chime in and share his/her wisdom with us. Have you tried a quick chat with the Support Team by any chance?
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Cheers!
TW
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey hey hey @Sunnyjones it's nice to see you around! If you have restarted your tracker and have checked that you have greetings on within your settings as @TandemWalker mentioned the next step is contacting support. They will be able to investigate further and determine the best way to go.
In the meantime, have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
Keep me posted! ![]()
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