06-20-2017 12:34
06-20-2017 12:34
My One stopped synching yesterday at 5pm. I have no clue what to do now.
Answered! Go to the Best Answer.
06-22-2017 09:35
06-22-2017 09:35
I'm having the same problem, not synching. Was there an update or something?
06-20-2017 15:53
06-20-2017 15:53
Mine stopped 3 days ago and I have tried everything on the web and nothing has worked. I hope you get some answers. This is really frustrating.
06-20-2017 17:25
06-20-2017 17:25
I did a restart on mine and there was an update to install.
Still won't sync via Bluetooth or wireless though, I can only sync by plugging it into my computer.
Its reassuring to know I'm not the only one who suddenly has this problem though!
06-20-2017 17:26
06-20-2017 17:26
Mine stopped syncing 3 days ago, too! I've tried everything on the site as well w/no luck. The common timing makes me wonder if they did a software upgrade in the background. Hmmm...
06-20-2017 17:42
06-20-2017 17:42
There is a software upgrade to install. I've just looked through another thread on the same topic and someone suggested trying 2 or 3 restarts - so I've just done another restart and it now syncs fine again - for now at least!
06-20-2017 17:45
06-20-2017 17:48
06-20-2017 17:48
Mine stopped three days ago and I updated the firmware or whatever it is and still nothing. It will not update no matter what I do!
06-20-2017 18:51
06-20-2017 18:51
Restarting your One: To restart you have to plug it into your computer w/the cable & hold the button down for 15 seconds. Unplug it & hold the button down until there is a display. Launch Fitbit Connect & click the Sync Now button. Amazingly it worked for me the first time & it did capture all of the missing data - including a 30k step day that I would have been bummed to lose. The forum where I saw it said you might have to try those steps up to 3 times to get it to work. Good luck!
06-20-2017 18:53
06-20-2017 18:53
Did you try restarting your One? Like you I updated the software & nothing. Once I restarted my Fitbit it did finally sync.
06-20-2017 23:36
06-20-2017 23:36
06-20-2017 23:37
06-20-2017 23:37
06-21-2017 05:51
06-21-2017 05:51
how do you restart ?
06-21-2017 06:11
06-21-2017 06:11
@DChristman to restart the One you:
It doesn't always work so it's best to try at least 3 times
06-22-2017 08:53
06-22-2017 08:53
This has happened to me too over the last two days. Not syncing just saying looking
06-22-2017 09:02
06-22-2017 09:02
@Pennyjake10 try a few restarts of your fitbit as described above and let us know if that helps
06-22-2017 09:07
06-22-2017 09:07
This sync problem is frustrating...every time there is an update this happens. The sync icon has disappeared as well...
06-22-2017 09:35
06-22-2017 09:35
I'm having the same problem, not synching. Was there an update or something?
06-22-2017 14:07
06-22-2017 14:07
Thank you everone for all the suggestions. I just logged on for the first time today and Bingo! It is now synching without me trying anything. If it stops again, I now know how to do a restart thanks to the instructions some of you gave me. Thanks you again.
06-22-2017 14:10
06-22-2017 14:10
06-23-2017 10:17
06-23-2017 10:17