Red exclamation mark when trying to sync

[jenniebee]

When I check my fitbit app on my Samsung Galaxy S4 phone, following the initial sincing, I get a red exclamation mark instead of the sinc emblem at the top right of phone screen. I've tried restarting phone and updating the app but nothing has worked. Any ideas? Thanks

Moderator edit: edit subject for clarity 

[SunsetRunner]

@jenniebee, welcome to the forums!

If your One isn't synchronizing, you may need to force-sync your tracker. Follow these instructions to get Fitbit Connect:

1. Go to http://www.fitbit.com/setup
2. Select which version of Fitbit Connect that suits your computer
3. Click "Download for (Mac, Mac 10.5, Windows 10, PC, or Windows XP)"
4. Download and install
5. Follow the instructions onscreen to sync your One tracker

Keep me posted :D:)I hope I helped!

[MeylinP]

Welcome to our Community @jenniebee! Hope you're doing great! I noticed @SunsetRunner provided you with a great suggestion. I'd like to add that if you're still experiencing this you can try following the steps I provided in this thread.

Hope this helps, let me know how it goes!