Red exclamation mark

[jpottiergrams]

I git the update today for the fitbit and that helped with my issueon my fitbit not tracking for the last 2 days. It had an error message saying it couldn't find the tracker. It is tracking now but that same icon is still on my screen. It doesn't say it can't find the tracker but I just wondered why it won't go away.

[Rich_Laue]

Which screen amd which line is the Red Exclamation pointing to?  If it doesn't say "can't find tracke4", what does it say? 

[jpottiergrams]

It does say can't find tracker. It is on the same line as my fit bit. It hasn't synced since the 9th. It is counting my steps on the actual tracker but won't show on the fitbit app. I have mine linked to Weight Watcher's so really want it to work.

[CindyFitbit · Accepted solution]

Welcome to the Forums @jpottiergrams! Did you do the initial set up of the tracker to your account? If you did not, you should check the detailed steps to do so. If you have set up your tracker and are still experiencing issues to sync please perform our recommended syncing troubleshooting steps based on the platform you are using.  

Additionally, you can learn more about your One at the product manual, give it a look some time. 

Thanks for your help @Rich_Laue! 

Keep me posted on this! 

[jpottiergrams]

My fit bit is working now. I think the updates fixed it. I appreciate the help I received from other users. Thanks

[CindyFitbit]

Yei @jpottiergrams that's great! You are welcome! Helping each other is one of the main purposes of our great Community, we are glad you are now part of it! 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!  

See you around!