Replacement fitbit one - email not working

[mosinparis]

I replaced my Fitbit One because I needed to charge the battery daily.

I tried the link - Replacement, but it didn't work.

I decided to remove my account completely and create a new account with a new email address.

However, I never receive the email of Verification to finalise my new account. I have checked in the SPAM but there is nothing there. I have removed, the app several times but nothing seems to work. Can someone help?

[mosinparis]

Is there a phone number for fitbit help support? I bought a new Fitbit One last week and cannot use it yet. I would love to talk to someone in support.

[Odyssey13]

Hi @mosinparis  the One was retired close to four years ago. The One user manual and related help articles - click to go there. How to set up - click to read. The email address you used, is it possible you made a mistake in typing it and that's why you didn't get anything from Fitbit? It does happen, so try again and see if it goes through. 

[mosinparis]

I checked my email over and over but it is correct.
Do you know the link to recuperate my old account I cancelled. Even if I
have to recharge every day at least it worked.
Thank you for answering 🙂


Garanti
sans virus. www.avast.com

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[Odyssey13]

Can you still log into your old acount @mosinparis ?