Resolved: One not holding charge since iOS 2.39 update

[ErickFitbit]

Fitbit update 10/9/2017: This issue has been resolved in update 2.41.1. Please update your app  if you continue to experience this issue. Thanks again for your reports and patience. 

Fitbit Update 8/24/2017: Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Fitbit Update 08/21/2017: Several One users have reported that they are experiencing quick battery drain issues since updating their iOS app to the latest version, 2.39.

First off, thanks for taking the time to report this issue. Secondly, I can assure you that our team is currently investigating the root cause of this issue and will be hard at work to get a fix out as quickly as possible to get you all back on track. I will receive an update from them and will make sure to keep you all in the loop.

Thanks for your help with reporting this and for your continued patience. More to come!

[erosenberg]

That's awesome. Hope it's the magic anecdote

Elyse
Sent from my iPhone
Please excuse typos

[16heatherj]

I do not have a phone, just my iPad and laptop.

Sent from my iPad

[caroljj53]

Sorry. I should have said those of us who use iOS as opposed to Android.

Carol

[Michawn]

Already did. They are giving the same answer to everyone. It sucks!

Sent from my iPhone

[Baltoscott]

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@AlJB wrote:
There's an update to the Fitbit app (version 2.40) in the iPhone app store
as of a few hours ago that that has "bug fixes and performance
improvements". Hopefully it addresses this issue!

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Downloaded and installed @AlJB.  I turned off "all day sync" in version 2.39 to get back to 5+ day battery life compared to the less than two days with all day sync on.  I was two days into my second test of that setup when 2.40 came out yesterday and still had a full battery according to the app.  Turned all day sync back on now that I've installed 2.40 and will see how it goes.  

I do hope this fixes the problem but I know a lot of developers are busy updating their apps to work with the new iOS 11 that is coming out soon -- maybe even today (I updated over 20 apps yesterday!).  I expect we will all be seeing a few new bugs in iOS apps for a while.

[ieves]

Mine as well. Very disappointing.

[Madda1ena]

None of this is helping. Ready to go out and buy an Apple Watch. So brutal. Mine is 4 months old 

[amyelaine]

check the app store for yesterday's update - it seems to have fixed the problem!

[amyelaine]

I think iPads run on the same iOS as iPhones? Hopefully yesterday's update will work for you too!

[caroljj53]

Have you updated it recently, like yesterday?

[anndynes]

Forget an Apple Watch. It holds a charge for about 5 hours on the exercise mode. It is cute but no replacement for my One. I love my Dick Tracy moments but it is not an exercise replacement for Fitbit.

Moderator edit: personal info removed

[Baltoscott]

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@amyelaine wrote:

I think iPads run on the same iOS as iPhones? Hopefully yesterday's update will work for you too!

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Yes, they do.

[Baltoscott]

@anndynes - I agree about Apple Watch.  AW3 looks pretty cool, and you could have some real Dick Tracy moments with that one as it can work as a stand-alone phone, but same battery life issues.

I see you left your contact information in your post.  If you want to remove it, you can edit your message by clicking the three dots at the top right of the post.  

[erosenberg]

I'm hoping the update from Monday did the trick. I've now have full battery
for over 24 hours and it synced very quickly.

Moderator edit: personal info removed

[anndynes]

My download did not take ("interrupted" I was told) but it is nice to know that Fitbit has a plan. Will try again.

Moderator edit: personal info removed

[caroljj53]

I turned off All Day Synch tonight.

I did the update yesterday while the battery was at 3/4 and it was dead tonight.

so, lets hope that works, at least. 😕

[Prestowalker]

I updated the app and it's still not working with over a month they had to work on this and they still have done nothing 

[Madda1ena]

Mine too. Not impressed!

Sent from my iPhone

.

[Apostol]

I am having the same problem.  Fitbit not holding charge.

[ieves]

Not sure what I will do. I have an idea of what I do during the day. I don't like wearing a watch or bracelet and prefer the clip on.