help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SOLVED: Replacement Fitbit One arrived dead? How long to give it?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2016 10:04 - edited ‎01-23-2016 10:12

‎01-23-2016 10:04 - edited ‎01-23-2016 10:12

 

When my original Fitbit One arrived, it had enough of charge (~20%) to set it up . The replacement I recevied today arrived with zero charge. Even though it has been plugged into my laptop for an hour or more, I can't get it to turn on. 

 

Suggestions?

 

Also, I assume I can preserve the data on my dead One? It's only 4 weeks, but I'd hate to lose it. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-23-2016 10:12

‎01-23-2016 10:12

OMG what an idiot. I held down the on button and it powered up. 

 

SOLVED. 

View best answer in original post

Best Answer
2 REPLIES 2

‎01-23-2016 10:12

‎01-23-2016 10:12

OMG what an idiot. I held down the on button and it powered up. 

 

SOLVED. 

Best Answer

‎01-23-2016 21:40

‎01-23-2016 21:40

Glad you fixed it
Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer