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Screen has gone blank

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‎02-03-2016 09:21

‎02-03-2016 09:21

fitbit one-mine is blank. According to the iphone screen and on line app,the battery is a medium level.  It wont synch. Im on vacation and need this to work! I love my fitbit!

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1 BEST ANSWER

Accepted Solutions

‎02-03-2016 09:40

‎02-03-2016 09:40

Have you done a restart?

Sometimes doing it a few times helps. You need to see the Version flash on the unit or it did not take.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

If that doesn't help
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
3 REPLIES 3

‎02-03-2016 09:40

‎02-03-2016 09:40

Have you done a restart?

Sometimes doing it a few times helps. You need to see the Version flash on the unit or it did not take.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

If that doesn't help
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-03-2016 09:49

In response to WendyB

‎02-03-2016 09:49

MAGIC! right after I read your email I checked it again and its working! And it synched.The letters on the screen are larger, so maybe there was an update?  Ill save your email just in case I need it again.  thanks for the quick response JACQUI
Best Answer

‎02-03-2016 11:17

In response to WendyB

‎02-03-2016 11:17

my One had just gone blank 2 days ago.  Tried your suggestion with re-start and it is back working!!  Thanks tons!!!

Best Answer