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Split in silicone case

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‎12-14-2016 08:48

‎12-14-2016 08:48

Hi. I bought a fit bit one from Fitbit through Amazon back in March. A couple of months ago the silicone case/clip split from the corner of the window section by about 3mm. I was afraid of losing the tracker so I purchased a replacement clip from Amazon (non original) but it's nothing like the same quality and I don't use for fear of losing. Would my warranty cover a new silicone clip (I stupidly didn't keep the split one) or is it something I can buy?
Thanks.

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‎12-14-2016 10:04

‎12-14-2016 10:04

Hi, @Tracey65! Fitbit Support should definitely be able to take care of you. I would suggest contacting them directly.

MakMak | Community Council

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‎12-14-2016 10:06

In response to MakMak

‎12-14-2016 10:06

Thanks. I'm being looked after by them now. X

Sent from my iPhone
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‎12-28-2016 13:29

In response to Tracey65

‎12-28-2016 13:29

@Tracey65 welcome to the Fitbit family! Yay, those are amazing news. Smiley Happy Heart Our Support Team is indeed wonderful. Thanks for keeping us updated.

 

Hope you get back on track as soon as possible! Smiley Wink

Mariam | Community Moderator, Fitbit

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