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Steps dropping during syncing

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‎04-22-2016 09:50 - last edited on ‎08-28-2025 20:17 by Fitbit Moderator

‎04-22-2016 09:50 - last edited on ‎08-28-2025 20:17 by Fitbit Moderator

I went for a walk for an hour and my Fitbit one displayed that I had 4800+ steps but when it synced with my PC it dropped to 2600+ steps! That 2600 count showed both on my Windows app and fitbit. I looked at the detailed data from that time and all the steps were at 135 steps every 5 minutes! I did more steps than that before I left the house! And I really don't think that my stride pattern is that consistent.

 

Not happy as this is the second day I have ever owned a Fitbit! Is there any way of fixing this?

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3 REPLIES 3

‎04-23-2016 06:24

‎04-23-2016 06:24

Welcome to our Community @HippieOtter! Thanks for stopping by! Cat TongueMmhhh this is really weird my friend, why don't you try to restart your tracker by following the steps provided in this thread? Then please make sure your tracker is syncing correctly with your tracker by following the steps provided in here.

 

Let me know how it goes! Robot wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎04-23-2016 13:37

In response to MeylinP

‎04-23-2016 13:37

It's been behaving itself today but I've restarted it and I'll see if it misbehaves after my excersise tomorrow. Thanks for the restart instructions, lets hope it works.

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‎04-27-2016 04:25

In response to HippieOtter

‎04-27-2016 04:25

Hey there @HippieOtter thanks for the update my friend! Sometimes the restart does the trick so hopefully it will in this case. I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

 

Keep me posted! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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