Sync issue

[sawatzkyba]

Has anyone had the issue with their fitbit one mot syncing to the samsung galaxy s4? I shut my fitbit down and turned it back on and it still won't sync.

[sawatzkyba]

Btw i have also uninstalled and re-installed the fitbit app. Still no luck. Any help is greatly appreciated!

[Shayob]

I haven't been able to sync since 2/29, wondering if leap year caused a problem

[Livalpe]

Im having intermittent sync issues with my iOS app. It shows the same amount of steps on my "one' and iOS app but wont update my challenges.

[ffdaisy]

My One quit syncing with the lastest update. Which I received 2 days ago. Was working fine for first 4 days of the month.

[MeylinP]

Welcome to our Community @sawatzkyba @Shayob @Livalpe @ffdaisy! It's great to see you here! Are you receiving any errors when trying to sync your trackers? For the Android users, please note that if you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document here. 

@ffdaisy sweetie are you trying to sync with a computer or a mobile device?

Also, @Livalpe please know that there are some possible reasons for this to happen as the following:

1. Steps fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. 
2. You're manually logging steps. 
3. You're using MobileRun to track GPS data with your app. 
4. You're in a different timezone than the challenge owner. 

Let me know how it goes! 

[rlquil67]

I cannot get my Fitbit to sync. It synced at 6:49pm on 3/5/16, but hasn't since. I've attempted ton"sync now". I've plugged the single into my computer, I've uninstalled and reinstalled the app. The battery is fully charged. Yesterday I had to manually add my activity. It has done this once before and I quit using it for a while. I have had it since 12/2014. The Fitbit itself still shows my steps and calories burned, but will not sync.

[rlquil67]

I have the iPhone 6s.

[rlquil67]

Apparently I should have read my post before I submitted as autocorrect is not my friend. I have plugged the dongle into my computer.

[TandemWalker]

Hi @rlquil67 and welcome to the Community. For your phone, turning off Bluetooth and turning it back on after 20 seconds or so should do the trick. If not, delete the app and download it again. Also, to the best of my knowledge, Fitbit uses single-channel Bluetooth technology for all its trackers. So even though your tracker can sync with many different devices (phones, tables, computers ...), it can only have a live connection with ONE device at a time. So when you're attempting to sync with your computer, please turn off Bluetooth on your phone. Hope this helps. Have a nice day.

TW

[rlquil67]

Thank you for the suggestions. It still will not sync. Even when I select sync now.

Sent from my iPhone

[TandemWalker]

Hi @rlquil67. Have you tried to restart your One? If not, here are the instructions - please make sure to hold the button down a little longer if it doesn't work the first time, perhaps 20 seconds or so, until you get to see "Fitbit 6.60" on your One's display.

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/?q=restart&l=en_US&fs...

If the number you see after the Fitbit logo is a lower number, you would need to update your tracker, using the instructions in this article: http://help.fitbit.com/articles/en_US/Help_article/How-do-I-update-my-tracker/?q=update+tracker&l=en....

Please feel free also to get in touch with the Support Team and see what else they can offer.

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Good luck! Please let us know how it goes.

TW

[rlquil67]

That did it!! Thanks!

Sent from my iPhone

[Lizoc]

Week 2 of fit bit and nothing but problems. This is the second time it will not sync on any device , galaxy s4 or windows computer. Followed all the troubleshooting steps and countless articles here. Over 2 hours spent just tonight. Please help. I'm ready to give up on this thing

[rlquil67]

Restarting my Fitbit worked for me. The link below has all of the different FitBit devices. It completed fixed my sync issue.

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/?q=restart&l=en_US&fs...



Sent from my iPhone

[Lizoc]

Yes! Thank you. That finally worked 🙂

[vonvon149]

My FB1 hasn't synched to my Samsung S6 since yesterdya morning. The battery is full and I've done everything the troubleshooting page has suggested and still no joy. It's getting frustrating.

[vonvon149]

It's finally synched........after 4-5 attempts of doing everything in troubleshooting.

[TandemWalker]

HI @vonvon149. Just in case you happen to hit a similar snag again, turning off Bluetooth and back on after 20 seconds or so often does the trick; you may have to repeat this process a couple of times before it sticks.

A couple of other tips:

• Make sure that your phone is not in Power Save mode.
• When running the Fitbit app, it may be wise to shut down any other apps running in the background. Phones have a limited amount of RAM and having too many apps open at the same time may be at the root cause of your syncing issues.

I'm glad everything is now working fine. You may also take a few minutes to read this help document I can't sync my tracker which offers many more troubleshooting tips. Hope this helps. Have a nice day.

TW

[vonvon149]

Thanks. 
I did all the things you mentioned more than once. Eventually it synced and all is OK now.


Sent from my Samsung Galaxy smartphone.