01-07-2016 15:42
01-07-2016 15:42
01-07-2016 16:59 - edited 01-07-2016 17:09
01-07-2016 16:59 - edited 01-07-2016 17:09
It's not just me then. It's been 2 days for mine too!
"Does your tracker have power?" Um, yes! Reset it. Reset Fitbit Connect. Tried syncing from two different computers, both of which have worked before. I FINALLY got it to sync with my phone. Something is up somewhere. I wish there was an answer to the question somewhere.
01-07-2016 17:41 - edited 01-07-2016 17:42
01-07-2016 17:41 - edited 01-07-2016 17:42
If your computers are Mac with El CapitanOS, you have to remove the dongle and reinsert after you restart your computer following shutting down in order to synch. It's a known glitch in the system.
01-07-2016 18:06
01-07-2016 18:06
01-07-2016 18:07
01-07-2016 18:07
01-07-2016 18:08
01-07-2016 18:08
01-08-2016 03:45
01-08-2016 03:45
Hi @Baltomd1224. This is just a shot in the dark, but I understand that Fitbit uses a single channel Bluetooth connectivity with its trackers; such that if you have other Bluetooth enabled devices in proximity of your phone already paired to your Fitbit One tracker, the BT link with the phone may not work. In other words, your tracker can connected with many different Bluetooth-enabled devices (tablets, phones, ipods, computers/dongle ....) but only one at a time. So if you think this applies to your situation, walk away from those other devices, out of Bluetooth reach, or else turn off the Bluetooth on those other devices, and then try to sync your phone. If not, perhaps your best bet right now would be to get in touch with the Support Team.
Hope this helps. Have a nice day.
TW
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01-08-2016 06:17
01-08-2016 06:17
Same here!
Worked great for months, no changes to system - Just stopped syncing.
Tried all suggested above.
01-08-2016 13:55
01-08-2016 13:55
01-08-2016 18:04
01-08-2016 18:04
3 days here....doesn't find the device. This is not good for me as my company is using this for funds to HSA account.
01-09-2016 03:10
01-09-2016 03:10
I had FB sync issues this morning with both my iphone and mac. Tried everything. Finally had to reset the fitbit and it now syncs.
01-09-2016 04:13
01-09-2016 04:13
Yesterday the new screen for Windows 10 had a "Sync Now" feature. Today I cannot find it. The Fitbit help says to click on "Open Main Menu"--no icon leads me to this. I've tried reinstalling it today. I've tried restarting the small unit today. No luck getting it to sync. The automatic thing simply doesn't work. I live on the east coast. I'll try to contact customer support on Pacific Time. It would be nice if the company would address the problem directly on their help page. It's a problem. They haven't fixed it.
01-09-2016 04:55
01-09-2016 04:55
Hi @TimesSquareUser! Welcome to the Community.
You may have to expand the screen to see it. On my laptop, I can see a three dot icon at the top right of the main dashboard page - clicking it offers Sync Now as one of the selectable items.
Hope this helps. Please let us know how it goes.
TW
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01-09-2016 05:33
01-09-2016 05:33
01-09-2016 05:49
01-09-2016 05:49
Hi @JudyinGA. Yeah, restarting your tracker only takes 15-20 seconds. It's always a good to restart your tracker once in while, whether or not you have issues. I do it once a month or so. Cheers!
Cheers!
TW
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01-09-2016 05:50
01-09-2016 05:50
01-09-2016 05:55
01-09-2016 05:55
Hi @TimesSquareUser. I find the Fitbit app for Win 10 still finicky. Heretofore, the app used to sync just fine without the dongle plugged in, now it doesn't. Just so you know, the legacy Fitbit Connect program works just fine under Windows 10 which works without any hiccups whatsoever on my Win 10 HP laptop.
Hope this helps. Have a nice day.
TW
____________________________________________________________________________
(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.)
01-09-2016 09:27
01-09-2016 09:27
01-09-2016 12:18
01-09-2016 12:18
You're welcome @TimesSquareUser. Happy stepping!
TW
____________________________________________________________________________
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01-09-2016 13:21
01-09-2016 13:21