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Keep getting message tracker not found on my phone and it isn't updating on the computer for my Fitbit One. I have reset the Fitbit One at least five times and it still doesn't update my steps, calories, etc.
I called 877-623-4997 and Kevin from the support team was able to help me get it working. After trying numerous things, there was an update for the Fitbit app on my phone that I needed to run.
My Galaxy-5 also dropped the link to my One, sometime on Monday 9 Jan 17 ... after a phone update. I figured that might be the issue. So I uninstalled FitBit app; then reinstalled it - all the time with Bluetooth 'on'. Still no success. I even attempted a remedy using desktop, but to no avail!
They had me remove the dongle from the computer and turn the Bluetooth off everything that was near the fitbit before doing anything. I just needed to run the updates for the fitbit on my phone and added a new fitbit under PC on the computer if I remember correctly. Hope this helps or call the customer service, I was on the phone with them for 45 minutes to get it resolved.
The same is happening on my ONE device. Won't sync. It last synced on Jan. the 14th around 5:30 pm EST and now it's 10:40pm on 1/15.
I tried logging out of my account on the app and signing back in multiple times and it still won't sync with ONE. That used to work prior to the app update but hasn't worked despite multiple tries today.
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