Trouble setting up FitBit One

[NinaJean]

Just installed the software for the One on my Mac. When I click on the Fitbit icon to open up the program on my Mac, I get a login screen that says: To view this page you must log into area "desktop-client.fitbit.com" on desktop-client.fitbit.com:443  And then it asks for my name and password.

I type in my name as I set it up on Fitbit, and the password, and I get this message: User name or password you entered for "desktop-client.fitbit.com" on desktop-client.fitbit.com:443 was incorrect. And it tells me to try again.

Aaaarrrggghhhh!!! I have no freaking clue what "desktop-client.fitbit.com" even is! Obviously the screen isn't asking me to set up a username and password, it's expecting me to put ones in that it thinks I already have. 

Really frustrated! Can someone please help? Thanks so much.

[NinaJean]

Figured it out....finally! A real pain, but done!

[RobbieSidhu]

How did you end up fixing the problem? Having the same issues, very frustrating.

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@NinaJean wrote:

Figured it out....finally! A real pain, but done!

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[TandemWalker]

Hi @RobbieSidhu. Please follow the instructions in this help document and tell us how it goes.

How do I set up my tracker

Have a nice day.

             TW             

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(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[NinaJean]

Sorry, it's no help.

My One won't sync....again! I use a Macbook Pro, and the dongle is plugged into it. I go to the "Dock" on my Mac and open the FitBit icon/program and choose "Sync Now" and although the computer "looks" for the One, it can't find it. Even though it is inches away! It worked yesterday though. I tried another port on the computer to plug in the dongle. Same thing. This is SOOO frustrating!

[NinaJean]

I just went back to the troubleshooting steps. They tell me to:

Click the Fitbit Connect icon and click Open Main Menu.
With your charged tracker nearby, click Sync Now.

But both of those options are grayed out. I can't select either one of them. Also, there is an exclamation point next to the icon up in the ribbon at the top right of my screen (near the date/time).

What's REALLY weird is that this icon appeared for a short time yesterday, then went away, and the One sync'd just fine. Today, back to nothing. What is wrong?

[TandemWalker]

Hi @NinaJean. The exclamation mark means that the connection to your dongle was lost. I can happen from time to time, happened to me two or three times on my MacBook Pro. Here are a few tips to try:

1. Sign-off your Fitbit account.
2. Unplug the dongle.
3. Clear your Safari cache.
4. Do a complete system shut-down on your Mac.
5. Reboot again and once the disc activity has seased, plug the dongle back in.

The excalmation mark should be gone now and clicking on the Fitbit icon should show Sync Now as selectable. But before you do that, just sign on to your account and see what is the time and date stamp for your last successful sync.

Hope this helps. Have a nice day.

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as it will be helpful to other users experiencing similar issues.) 

[NinaJean]

Thanks @TandemWalker for the tips. Tried it, but still didn't work.  I even took the extra step to reset the One. Even after all of that, the Macbook Pro and the Dongle aren't recognizing one another

The GOOD news is that I contacted customer support and they are sending me a new One, I am assuming the whole package, with dongle, etc. I will be curious to see whether the new dongle will work with the current One, or whether I have to start over with all new everything.

In the meantime, I am very grateful that I can sync using my iPad. It makes it an extra step, doing this: sync with iPad, then go to Mac to look at the dashboard at fitbit.com. But at least I'm not totally "dead in the water." 🙂

Thanks again.

[TandemWalker]

Well @NinaJean then, that good news all around! Thank you for the update. Have a nice day.

TW

[dripper45]

I'm having the exact same problem and share your frustation after over an hour and half.