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Unable to negate floors

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‎03-10-2017 15:41

‎03-10-2017 15:41

I have a fitbit One that counts way too many flights of stairs. It has been replaced by another One, (deemed faulty by customer service) but it too does the same thing. I understand how it counts floors, and why, and I guess it is just a feature I have to live being disappointed with. However, I have read that I can negate these floors by entering "driving" into my activity log. I have tried this several times, all duration/start and end times (it does not show me seconds) and dates are correct but it does negate anything. Why are some people able to negate data but I cannot? Thanks..

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‎03-10-2017 15:56

‎03-10-2017 15:56

Welcome to the forums!

 

The problem with removing them is you need to enter the range and start time. Sometimes that's hard to figure out

 

Article is here

https://help.fitbit.com/articles/en_US/Help_article/1306

 

I usually just ignore them as it doesn't add any added Calorie burn.

 

Is it happening while driving? As a lot of people use DriveBit app on their phone and it will remove them.

 

Adding friends makes it fun and you can start challenges and compete with others!  Check out thos thread to add friends

https://community.fitbit.com/t5/Be-Inspired/Looking-for-Fitbit-Friends-Find-some-here/td-p/1257283

 

Hope to see you around the forums

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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