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Unable to setup One

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‎09-28-2016 11:12 - last edited on ‎09-29-2016 10:49 by Moderator Alum

‎09-28-2016 11:12 - last edited on ‎09-29-2016 10:49 by Moderator Alum

@ErickFitbit - of course I already followed those steps (as also suggested by support), but I can't get it working: 

I had first removed my One, since it didn't work anymore, but then I have reset my One, and after that, it was recognized again, but when the app (on Windows 10 PC, on a Mac, and on an Android phone) tries to 'connect' to that One, I have no success.

(And I'm afraid I'll lose access to my Alta when I succeed, since my One stopped syncing as soon as I had my Alta connected...)

 

Moderator edit: edited title for clarity

Ann... Belgium
Fitbit One (retired), Alta, Alta HR, Charge2 - Android app, Mac OS, Windows 10
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‎09-29-2016 12:01

‎09-29-2016 12:01

@AnneTa I moved your post into the One board as it will receive better attention here.

 

Thanks for confirming that you've already tried my troubleshooting suggestions. As you mentioned already being in contact with our Support Team, I recommend continuing the discussion with them and making them aware of what you've experienced. I am confident that they will be able to provide you with further tips upon reviewing your account history to help get you back on track.

Erick | Community Moderator

It's all about the food! What's Cooking?

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