help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won't sync - red triangle!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-12-2016 22:07

‎02-12-2016 22:07

I'm stumped! I bought fitbits for my mum and dad as Christmas presents. They love them only Dad is now unable to sync. Every time he tries a red triangle pops up. They are not very Tec savvy and we feel fairly helpless as we live on the other side of the world! Everything we've suggested has failed. Anyone else had this issue or have any ideas of things they could try?
Best Answer
2 REPLIES 2

‎02-13-2016 03:33

‎02-13-2016 03:33

Hi, I had something very similar myself this week but finally resolved it by Restarting the Fitbit by plugging it into it's cable connected to the PC then holding the button down until you get a message "Fitbit 6.60" or something like that - it takes a good 10 - 20 seconds.  My Fitbit then synced and is working well.

 

Hope this might be of some help to you.

 

Cheryl001

Best Answer

‎05-12-2016 05:00

‎05-12-2016 05:00

Welcome to our Community @Hazebabes! Thanks for joining us! Smiley HappyI agree with @Cheryl001's suggestion a restart always work. If the restart doesn't work tell them to try set up the tracker as a new device by following the steps provided in this thread.

 

Hope this helps, let me know if it works! 

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer