anyone else having Fitbit problems today, 5/20/20?

[SherrySharpnack]

IDK if there is a site problem or if my Fitbit finally died.  I can't force sync it b/c the site says "server is busy."  I'm trying to determine if it is a site problem, or if it is time to get out the spare Fitbit, b/c my button isn't responding.  Nothing is turning on or lighting up. 

[SunsetRunner]

Hi @SherrySharpnack and welcome to the forums! You have a One! That sure was a great device. The servers are not busy as far as I know. I’ve been in and out all day without a problem. But it would not hurt to close the Fitbit app ... power your phone off completely ... wait a few minutes ... power it back up and try again. It looks like it may be time to bring out the spare or treat yourself to a newer Fitbit model. Lots to choose from! And the Inspire can be worn in a clip if you prefer to stay with that type of model. 

[SherrySharpnack]

Thanks for the advice.  It was definitely the server, and not my FitBit, b/c it started working later.  I lost 1000+ steps while it was down, but oh well.  I would be lost w/o my FitBit One!

Sherry

[WendyB · Accepted solution]

It should not lose any steps. It retains them up to 7 days. When it syncs again these steps should go over.

If they are gone off your device its not the server there is something wrong with your device