fitbit one

[starmonkey]

hello, I have restarted my fitbit 1 about a half a dozen times, moved other electronic devices far away, even restarted the laptop but my fitbit one will not

sync or update, can not locate tracker ??? 

the tracker is fully charged and in the charging cable

have had problem synching before but restarting the fitbit always resolved problem

Please help me, unable to find answer in the forum. I am using laptop with Windows 10

[ShaiKingTroy]

First things first, are you able to sync normally, as in without updating?

Also, have you ever had any major problem in the past with syncing or updating you’re One?

keep me updated👍

[starmonkey]

yes yo both questions but usually restarting fibit would solve the problem. would window 10 update have anything to do with it ? since  have used fibits , abut 5 years now, was never notified about a update for fitbit

[starmonkey]

excuse me, no not able to synch at all 

[starmonkey]

thought you were customer support

[ShaiKingTroy]

Another thing, are you able to sync the one to another device? (Phone, friends computer)

if so try deleting and reinstalling the Fitbit app on you’re computer.

if that is not the problem, I suggest contacting Fitbit support here: Get Support

[ShaiKingTroy]

I’m just a fellow fitbiter trying to help

😀