001 error on Charge 3

[Khalid79]

Getting the 001 error. Unable to do anything with the device. Unpaired it then trying to pair again and it's not working. When I leave it for a while and try to charge it it gives a smiley face but then hangs up again. Tried all the solutions given in earlier posts and nothing seems to be working. What should I do 

Moderator edit: format and label. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community @Khalid79.

Thanks for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

Please confirm that you've restarted your Tracker by following these instructions.

Whether this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps.

[Khalid79]

Hi Edson

Thanks for the response. It doesnt seem to be working. I've tried it multiple times now. The smiley face comes on when i put it on charge after keeping it idle for 1 -2 days. The device starts but its lagging. Then it just goes dark. Only vibrates when I press the button. Then after sometime it again shows the 001 error. While showing the 001 error, the fitbit logo slowly brightens up and that's about it 

[EdsonFitbit]

Thanks for the update, @Khalid79.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[itsbala]

Did you get this resolved ?

[EdsonFitbit]

Welcome to the Fitbit Community, @itsbala.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Sjblb]

I contacted customer services via the online chat. He basically told me that because it wouldn't sync, there was nothing he could do. 

[Sjblb]

Have just tried following your steps above. In fact I have done this several times, with no change. I still get the 001 error code