001 error on Charge 3

[Phoenix4870]

Hi, my charge 3 isn’t working. 

The screen doesn’t do anything and when the side button is pressed once, it just continues to vibrate until I plug it in which stops the vibrating. The screen does nothing this whole time. 

When plugged in, again the screen does nothing at first and when the side button is pressed it just vibrates for as long as I hold it. When it’s been plugged in for long enough, a 001 error comes up on the screen. This error then doesn’t disappear off the screen at all until I guess that it’s dead enough that the screen stops showing it.

Is there anything I can do? I’ve had this for a couple of years from new but it’s barely had any use in that time. Would be nice if I can revive it! 

Thanks! 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Phoenix4870. Thank you for letting us know about the steps you have followed in order to make your Charge 3 work.

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.