10 days without feedback from support / Screen not working properly including after reset

[ron35]

Hi,

I contacted the support by email 10 days ago.

I bought my Charge 3 special edition in november 2019 and now the screen is displaying vertical lines and the touch screen is not functionning correctly (I can not access the menu and options anymore).

And there is nothing I can do to make it work again : I tried several times the hard reset by connecting the cable and maintaining the button until the smily face and reboot, but ut doesn't help.

Is there someone from the support/guarantee department to answer after 10 days ?

Thanks,

Ronan

[tayenew]

Sorry to hear.  I actually have good experience on that but my Charge 3 was unrecoverable and dead.  Have you tried Tweeting them direct at @FitbitSupport?  That worked for me.  Max a day or 2 later, someone responds.  It that fails you, try emailing https://contact.fitbit.com from the email address associated with your account.  Good luck.

[ron35]

Yes I twitted as well... and after multiple exchanges they are now mentioning someone will answer to my email...

Now it's been 12 days I sent my request...

[arjian]

If you go through the threads on the Charge 3, this is a common issue. If your Fitbit is under a year old, tthey have to replace it. For the rest of us, they refuse to admit there's a design flaw so we're just out of luck. Don't know if anyone has had theirs for two years. Really disappointed in their lack of concern for customers. 

[tayenew]

Seriously?  I am going to post and ask if anyone has a Charge 3 over say 1.5 years