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Charge 3 won't turn on

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‎05-12-2020 13:26 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-12-2020 13:26 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

Hi, I hadn’t used my Fitbit for about 3/4 months, I left it to charge for a day and when returning there was no life in the device, no green lights, no vibrate on tapping the screen or pressing the side button, it seems like it’s completely dead.

 

I’ve tried all of the reset methods that I’ve read across this forum but the device doesn’t respond to a thing. Can anyone help please? 

Thanks a lot!

 

 

Moderator Edit: Clarified subject

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‎08-02-2020 10:47 - last edited on ‎05-13-2025 04:49 by Fitbit Moderator

‎08-02-2020 10:47 - last edited on ‎05-13-2025 04:49 by Fitbit Moderator

Welcome to the Forums, @Harry916.

Thanks for troubleshooting this turning on issue. Can you please be more specific about the steps you have tried so far?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-02-2020 10:53

In response to AlejandraFitbit

‎08-02-2020 10:53

Plugged in left for 5 mins held down the side button for 30 secs to try and Reset the device. There seems to be no life whatsoever 

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