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25% discount feedback

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‎11-03-2019 20:44 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

‎11-03-2019 20:44 - last edited on ‎11-17-2020 10:40 by Fitbit Moderator

Have you noticed that Fitbit support could care less about your problems, all they say is here is a 25% discount to buy another watch that will become obsolete or you will have all of your data tracked. This is my last Fitbit, too bad it might have been good at one time.

 

 

Moderator edit: subject for clarity

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‎11-04-2019 05:22

‎11-04-2019 05:22

Welcome to the Community, @signingoff.

 

Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Once your device is out of the warranty period or is not eligible for repair or replacement, our team offers a discount to thank you for your loyalty to Fitbit.

 

For more information about our warranty, click here. I hope that the discount will help keep you in the Fitbit family.

 

Let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-28-2020 14:56

In response to AlejandraFitbit

‎10-28-2020 14:56

I never received the discount code email and have gotten in touch with their support to ask for them to resend it.  They are telling me that is been 30 days so it’s expired and they won’t resend. Absolutely ridiculous! My watch is still defective because of the inferior design...you’d think they could at least honour their commitment to offer a discount.  I shall be telling everyone I know to stay as far away from Fitbit as possible - their customer service is awful.

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