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250 steps per hour

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‎02-02-2019 09:47 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-02-2019 09:47 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Does anyone else have an issue where your fitbit will say that you have done 14 of 14 hours with the 250 steps per hour on their wrist, but, when you check the app on your phone it does not agree?  Many times my fitbit will say I did 14/14 yet the app will say i did 13/14

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‎02-03-2019 06:51

‎02-03-2019 06:51

@phylg It's great to see that you've visited the Fitbit Community! Sorry to hear that your hourly steps aren't showing on your account correctly. Try logging out from the app, restart your phone and log back in. Also refresh the link between them by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-03-2019 11:31

In response to AlvaroFitbit

‎02-03-2019 11:31

hi!
Thanks for your input.  I have done as you instructed...now it's a matter of waiting and seeing if this corrected my issue.
thanks!
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