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Active fit and fitbit

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‎07-13-2019 04:55 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-13-2019 04:55 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Ever since the newest update,  Every link in the Fitbit app open the ActiveFit app. I can no longer access any of the icons in Fitbit.  Anything that I click open the ActiveFit app. I have deleted the Fitbit app and reinstalled it. I have disconnected Active fit from it and then deleted the app, But when I opened the new Fitbit app it automatically took me to ActiveFit to logon

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5 REPLIES 5

‎07-13-2019 05:30

‎07-13-2019 05:30

I’m having the same issues.  Frustrating 

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‎07-13-2019 05:32

In response to Gottbergm

‎07-13-2019 05:32

Delete active fit and reinstall. That worked for me

Sent from my iPhone
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‎07-13-2019 08:34

In response to Activeshoe

‎07-13-2019 08:34

I actually went on my computer to sync to my app and that worked.  

Thanks for the advice

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‎08-06-2019 18:39

‎08-06-2019 18:39

I have this too. I can see the stat panels on fitbit.com but the app crashes into ActiveFit. FB support told me a couple weeks ago it’s a known issue. I loaded an updated FB iOS app today, with an App Storedescription of bug fixes - just not this bug.

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‎08-08-2019 10:16

‎08-08-2019 10:16

This is happening to me too. It’s very frustrating. If I delete app and reinstall, it fixes it temporarily. Hopefully Fitbit fixes this bug soon. 

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