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Adding another device

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‎10-08-2019 22:38 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-08-2019 22:38 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

So I managed to get a great deal on two Charge 2's. Unfortunately the app won't let me add both to my account. (It keeps asking if I'm replacing my current device) so I can't keep all my info on the same account, which is highly annoying. Am I just missing something? They advertise that you can **ahem** multiple devices, and if I knew they had to all be different, I wouldn't have gotten the second charge 2.

 

Tia

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‎10-08-2019 23:44

‎10-08-2019 23:44

Hi @Denamarie1113 Welcome to the Community forums. Unfortunately it is not possible to have 2 identical trackers paired to your accont at the same time. They must be different models eg a Charge 2 and an Ionic. Here is a Link  which explains multi tracker support and what is possible. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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1 REPLY 1

‎10-08-2019 23:44

‎10-08-2019 23:44

Hi @Denamarie1113 Welcome to the Community forums. Unfortunately it is not possible to have 2 identical trackers paired to your accont at the same time. They must be different models eg a Charge 2 and an Ionic. Here is a Link  which explains multi tracker support and what is possible. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

Best Answer