All day sync won't switch on

[SunsetRunner]

Thought all was going well, had the device 2 1/2 weeks and now the all day sync doesn't work

The heart rate on the app only shows my resting heart rate since this has happened, could this be something to do with the recent ios update on my phone?

I have reset the phone and the charge 3 several times but its still wont let me switch on the all day sync, I can slide the switch across but just get the spinning icon??

[Rich_Laue]

That is great @Alw6. why not post the fix so that others may be helped. 

[dannysullivan]

Yes, telling iOS to forgot your Fitbit and doing a repairing helps. For like a day, if you're lucky. Then all day sync will stop working again. It's frustrating. I've done this multiple times during the day, and the connection ultimately fails. At this point, I'm finding it incorrect to even suggest this product can do all day sync, get notifications and so on because it's so undependable.

[Deb11]

Did you try removing all other things in your Bluetooth settings that you’re not using? I think that was the trick. Just forgetting and re-syncing wasn’t enough. 

[dannysullivan]

Everything that's still in my Bluetooth connections are things I do connect
with. Plus, none of us should have to delete our other Bluetooth settings
just to get the Charge 3 to maintain a connection.

[Deb11]

I just meant the ones you weren’t using. I had a few extras in mine (old rental cars, etc). I still had my old Fitbit there and I really thought that maybe that was the problem. 

[JIB288]

Thank you!  All of the other suggestions were not working!

[Cloudia63]

Going to forget this device on setting worked like a charm 

[Harvs]

Worked for me!

Thanks so much

[Debbiep15]

Thanks @Jazzle49! Been trying all day to get my sync working and just found your advise. Worked first time 👍🏻 

[Actionbobby]

Fix worked

[adel309]

This fix worked perfectly on my Fitbit Inspire too.  👍

[LizWG]

This solution also worked for my Inspire synced with my iPhone 8. Thanks so much for the solution. I wasted a lot of hours trying to get notifications to work.

[SunsetRunner]

i did that this morning and it worked for 6 hours, now will not sync -  so very frustrating!!!

[Rich_Laue]

It seems this thread is no longer about how to enable all day sync, but on how to fix an ios non syncing issue. 

[Germtan]

Did not work. No option comes up that says turn on All-day sync. 

[Germtan]

Did not work. Nothing comes up that says "all day Sync." 

[Rich_Laue]

@Germtan their never was an option to turn on All Day Sync. A few years ago, fitbit removed the option to turn off All Day Sync. 

To sum up, All Day Sync is on and the user can not disable this function. 

May I ask what the issue is? 

[Germtan]

The issue is: that it is not automatically syncing. There is no "all day
sync" going on. The last it synced was this past Friday when I manually did
it. I saw last night that my daily info wasn't showing up and that it
wasn't automatically syncing. I have to manually go in and hit "sync now."

Why doesn't it just sync automatically?

Gail Tanner

--
Gail Tanner

[Germtan]

If "All Day Sync" is ON, why doesn't it just sync all day? Why do I have to keep going in and hitting sync now?  And just so you know, my software was updated last week following a Fitbit rep's instructions. So it's not an outdated software problem. 

Gail Tanner

[Deb11]

I had this issue and then it resolved and then I stopped getting alerts on my Fitbit again. I didn’t get notifications for about a year until I did more digging. If I remember correctly I went to Bluetooth forgot my Fitbit and then re-added it. Usually when I mess with it I would restart my device. I also went into my settings on my iPhone and made sure that on the notifications for messages that everything was turned on. Going into the notifications is what fixed the issue I’m pretty sure. I hope this helps.