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App closes

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‎06-04-2022 11:36 - last edited on ‎12-14-2022 14:23 by Fitbit Moderator

‎06-04-2022 11:36 - last edited on ‎12-14-2022 14:23 by Fitbit Moderator

When I click on the app it doesn’t start up. It immediately closes. When I uninstall I can open the app and when I login it closes again. When my daughter logs in it works for her user. How to solve this?

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‎06-04-2022 13:04

‎06-04-2022 13:04

Explain you and your daughter.  Both logging into same account on same phone?  Logging into different accounts on same phone?  Logging into same account on different phones?  Logging into different accounts on different phones?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-06-2022 06:47

In response to JohnnyRow

‎06-06-2022 06:47

It is solved now. The day after the app was working again. To explain. When I tried the app with the login of my daughter on my phone the app was working. With this I wanted to make sure it was not related to the phone or to the version of the app. When I logged into the app with my user it closed down. I do not know what the reason was. Because the day after all was working fine again for my user. Anyhow thanks for your reply. 

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