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Returning a Charge 4 for replacement

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‎06-06-2022 15:33 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-06-2022 15:33 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

I mailed in my Charge 4 on May 17, 2022, according to the instructions given to me by Fitbit, along with the return postage label they emailed to me and they have not yet received my package.  I'm extremely frustrated with the whole replacement process.  Anyone else have this issue??

 

 

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‎06-06-2022 19:07

‎06-06-2022 19:07

@Glecky , Nice to see you here. Thank you for your message and for taking the time to send your Charge 4. 

Our team will be contacting you per Email as soon as the package is received, verified and attached to your Support case. 

 With the shipping label received you should have gotten a tracking number. 

With it you can verify how the shipment is doing 

 

I appreciate your patience and hope this gets resolved soon. 

 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎06-07-2022 05:31

In response to JuanFitbit

‎06-07-2022 05:31

Thank you Juan.  It took daily emails to Fitbit Support for me to finally get a notice that I will be receiving a replacement Charge 4.   This delay in replacement was a problem for me that was caused by Fitbit using "Smart Post" through FedEx, which is the cheapest,and most untimely way of mailing items.  It would behoove Fitbit to use a fastest service.

Perhaps posting on this forum finally got the ball rolling and someone deemed I had waited long enough and Fitbit decided I was worthy of the warranty my device was covered under.   Such a hassle.  

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