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App does not include sleep mode

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‎04-10-2020 16:13 - last edited on ‎09-17-2020 17:24 by Fitbit Moderator

‎04-10-2020 16:13 - last edited on ‎09-17-2020 17:24 by Fitbit Moderator

Charge 3 registered in the USA, but now live in Brazil and app here does not even have sleep mode! Only premium? Expensive watch to have to keep paying 10 bucks a month. Very disappointed!

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4 REPLIES 4

‎04-11-2020 04:29

‎04-11-2020 04:29

My sleep mode disappeared recently. Have you found out about this?

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‎04-11-2020 10:16

In response to Incalewis

‎04-11-2020 10:16

This is not my case...  my issue is that this app should at least have sleep monitoring. 

But it appears that we have to subscribe to the premium package to have the basics. Well I refuse after paying this much for the charge 3.

The most basic Samsung already has it all for half the price. 

In your case Incalewis it may be a question of settings I believe.

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‎04-11-2020 14:20

In response to Danbrazil

‎04-11-2020 14:20

Well, I didn't have premium but all of a sudden they took sleep and steps away.  I have steps on my Fitbit but in order for it to show on my phone app I have to pay. The sleep app, they just decided to take it off. What a bunch of punks, I'll buy an Apple watch next time.

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‎04-12-2020 02:15

In response to Incalewis

‎04-12-2020 02:15

I've noticed that Fitbit has no commitment towards their customers. I also
will go elsewhere and Fitbit never more! Too much money for nothing...
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