App is showing wrong battery level

[SunsetRunner]

Hello
I have had my Charge 3 for two weeks now and am very satisfied. But one thing doesn't work. The app does not show the correct charge percentage. Right now my Charge 3 shows that it is charged to 86% but in the app it says 19%. Otherwise, it sinks well (except it does not update sleep until after a longer period of time than other updates). Does anyone know why the app does not sync battery percentage in my app?

[SteveH · Accepted solution]

The Fitbit and the app can get out of step if you don't for a while as the app can only show the battery level as it was when it last synced. I would expect them to be similar straight after a sync. Could this explain what you are seeing?

[SunsetRunner]

Hi Steve
Thank you for answering my question. I did as you said and now it show the right level. I think it is strange that everything else except the battery level did sync earlier but now it has dissolved and I am satisfied.
Thanks once again

[Mdeva]

Wrong. 
Synced regularly.
Displays incorrect power regularly. 
Try again. 

[SteveH]

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@Mdeva wrote:

Wrong. 
Synced regularly.
Displays incorrect power regularly. 
Try again. 

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Sorry it didn't work for you. I don't think I'll bother trying again though.

[AndreaFitbit]

Thanks for getting back to us and for mentioning the steps you have tried to show the correct battery level on your Fitbit App @Mdeva. 

As @SteveH mentioned, please try syncing your device again in order to show the correct battery level. 

Keep on visiting the forums. 

[Mdeva]

Synching isn’t the answer. Even multiple-synching doesn’t work. 

[SunsetRunner]

Multiple syncing didn’t work for me either. I use the app on iPad. Closing down the app and reopening did the trick. It might be a coincidence, but I also had the device charging at the same time. Before this fix the device was showing 80% and the app 17%. Both were synced correctly at 100% after the procedure described here.Hope it works for you.

[AndreaFitbit]

Thanks for getting back to us @Mdeva and for your advise @SunsetRunner. 

What happens when you try syncing your device @Mdeva. Please try what @SunsetRunner suggested and let me know how it goes.

Keep on visiting the forums.