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App not pairing Fitbit Charge 2 to Bluetooth

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I have read through a number of posts on this topic and none of the advice is helping. I got a Charge 2 for Christmas. It was working great until one day it stopped syncing. I went through all the advice and got it working again. Then, yesterday out of nowhere it stopped syncing again. I turned off the Bluetooth and turned back on. I logged out of app, then force quit app. I finally told Bluetooth to forget device and told the app to forget the device. I have not been able to add my device back. I have restarted my phone and my tracker a number of times. I’ve done all the suggested steps over and over for HOURS! I’m seriously annoyed at this point. My Bluetooth can not find Charge 2 and the app doesn’t complete adding the device again since it’s not connecting to Bluetooth. Please advise. 

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The same exact thing has happened to me. 

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Update: After spending even more time researching possible solutions, I decided to call customer service. They can see that I did all the steps and it’s still not working. Therefore, they are sending me out a replacement. For those struggling with the same issue who have done all the listed steps in the previous posts about this, I suggest you call customer service directly. 

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