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Incorrect Cardio Fitness Score

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‎03-16-2019 15:55 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-16-2019 15:55 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hi,

Recently my cardio fitness score dropped from 37 to 30-34 despite I have achieved better time on my routine morning run. I tried to restart my phone, logout the app and login again. Remove the app completely and re-install it again but no hope to solve the problem. Are there any ways worth to try to resolve this issue?

Thank you!

 

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7 REPLIES 7

‎03-17-2019 08:08

‎03-17-2019 08:08

@Geovicster  A warm welcome to our Community! Sorry to hear that you are seeing the incorrect Cardio Fitness Score. You can follow these instructions to improve the measurement on your CFS.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-17-2019 10:10

In response to AlvaroFitbit

‎03-17-2019 10:10

Thank you for your reply @AlvaroFitbit 

The problem I have here I run on the same route every time and my time is getting better. I have using fitbit products (Charge2 and Flex) for over 2 years and this is the first time it indicate my CFS drop to a level which is ridiculous. Fitness level just don’t drop dramatically over night but yet this is what happened! I am not sure if there are any formula change on calculating the CFS but I can tell you that I am fitter that average people at my age. And I hope this is not cause by any hardware issue. Just get really frustrated a good product works well all the time and now not sure if I can rely on the figures from it or not!

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‎03-17-2019 10:54

In response to Geovicster

‎03-17-2019 10:54

FYI, it all happened about 10 days ago, which is roughly the time that the apps got updated. 

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‎03-20-2019 23:10

‎03-20-2019 23:10

I'm having the same problem, I assume it's a bug. I was in the 'good' zone, in the low 40s, and have been for the last few months. I checked it a couple of days ago and it was at 26 'poor' and it hasn't budged since.

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‎03-22-2019 15:22

In response to mightysparks

‎03-22-2019 15:22

Hi @mightysparks . That's what i think too! Or they changed their formula and hence few people got a hit on their readings!

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‎05-25-2019 14:17

‎05-25-2019 14:17

I’m having the same problem. I’m a very fit rugby player crossfitter and surfer yet my cardio score has dropped fair, 33-37, from previously being in the 40s. I know this isn’t correct but it’s frustrating.

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‎03-10-2020 14:22

In response to mightysparks

‎03-10-2020 14:22

Hi, I have recently got the very same issue with my fitbit. It dropped to to 24 overnight, and hasn’t moved ever since, eventhough my fitness level is defintely better and I’m getting lower resting heart rate scores. Has it been resolved for you? 

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