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Charge 2 strap keeps detaching,

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‎03-13-2019 23:31 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-13-2019 23:31 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Charge 2 strap keeps detaching. It started a week ago and I've had the device less than 1 year!

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7 REPLIES 7

‎03-14-2019 06:19

‎03-14-2019 06:19

Mine did that.  I took photos and a video of how it detached without activating it.  They sent me a new one bc I was within my one year warranty. 

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‎03-14-2019 12:07

‎03-14-2019 12:07

@tibby394  @AnneCos A warm welcome to our Community!

 

Sorry to hear that your bands are detaching, try pulling the metal tab to the outside so it can better secure the tracker.

 

@AnneCos happy to hear that Support replaced your bands.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-14-2019 14:55

In response to AlvaroFitbit

‎03-14-2019 14:55

I am unclear about what you mean by "pulling the metal band to the outside."  

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‎03-26-2019 12:34

In response to tibby394

‎03-26-2019 12:34

@tibby394 thank you for your reply and sorry for the late response. The metal part of the band has a tab that you can pull to help it secure it. Check the image for reference.

 

Metal tab.jpg

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-26-2019 13:56

In response to AlvaroFitbit

‎03-26-2019 13:56

Mine started doing this last week too. I have tried the metal pulls and it hasn't helped.  Any other ideas, I am afraid that I will lose it soon.

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‎03-28-2019 10:36

In response to Rdwyer

‎03-28-2019 10:36

@Rdwyer Welcome to the Fitbit Community! It's great to have you here! 

 

I will gladly assist you with this and thank you for trying the suggestions in my previous post. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-28-2019 17:58

In response to AlvaroFitbit

‎03-28-2019 17:58

hi there, My band keeps detaching, after pushing in the metal piece you mentioned there's no snap! Please provide warranty info and contact info for Canada

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